Phone: 757-452-4444
Fax: 757-452-4446
What is the process to receive durable medical equipment?
-
We must receive an order from your physician or from a rehabilitation center, you can personally request equipment to be ordered and we will work with your doctor to obtain the necessary paperwork. Once we receive the required documentation and order, we are able to schedule delivery and your equipment will be billed through your insurance. We also allow patients to come into our office in Chesapeake to pick up equipment (excludes hospital beds and power wheelchairs).
What is my patient responsibility/out of pocket expense?
-
Patient responsibility differs on a case by case basis, your primary insurance (excluding Medicaid plans which cover the full amount) such as Medicare, BCBS, and Medicare Advantage Plans will cover 80% - your secondary insurance will cover the remaining 20%.
Which items are considered rentals?
-
Medicare covers larger items such as power wheelchairs, manual wheelchairs, and hospital beds as rental items. Smaller items such as rollators, walkers, bedside commodes, shower chairs, and transfer benches are usually billed to the insurance as sale items.
-
During the rental phase (12-14 months of rental), we are able to move and repair equipment without a Doctor's order. Past the rental phase, we are able to work on patient-owned equipment, with a Doctor's order.
Is authorization required?
-
Authorization is required for rental items with select insurance plans, authorization is usually not required for straight Medicare plans or purchase equipment.
What does the rental process entail?
-
Medicare and a majority of insurances cover rental items for a 14 month period, during this 14 month period we are able to: pick up equipment the patient is no longer needing, provide necessary repairs to equipment, and move items (such as moving Hospital Beds when a patient is moving) with no cost to the patient. We are able to provide repairs after the rental period through an order from your physician.
What insurance is required for incontinence supplies?
-
Incontinence supplies (Pullups, Diapers, Panty Liners, Reusable and Disposable Mattress Pads) are covered under Medicaid and Medicaid advantage plans; we are unable to accept United Medicaid plans.
What insurances cover bath aids?
-
Bath aids (Transfer Benches and Shower Chairs) are covered under Medicaid and Medicaid advantage plans; we are unable to accept United Medicaid plans.
Do you deliver equipment?
-
Yes, we deliver. We deliver to: Chesapeake, Virginia Beach, Newport News, Norfolk, Portsmouth, Suffolk, Hampton, Williamsburg, Lanexa, Toano, Franklin, Carrollton, Smithfield, Surry, Isle of Wright, Zuni, Ivor, Windsor, and Courtland.